RETURNS POLICY

General Returns

If you are not happy with your product for any reason, Wangaratta Pharmacy is happy to exchange it or provide you with a credit on your customer account, providing the product is returned to us in its original condition, undamaged and unopened, including the outer packaging.  The customer will pay all freight charges and must contact Wangaratta Pharmacy within 14 days of receiving the product.
This policy is in addition to your statutory rights under the Trade Practices Act.

Defective Items

If goods are faulty, wrongly described, different from a sample shown or are not fit for their intended purpose, you may choose between a refund, exchange or a credit for the product.  The customer must contact Wangaratta Pharmacy within 14 days of receiving the product.  Wangaratta Pharmacy will pay all freight charges.

How to return your item

  1. Contact Wangaratta Pharmacy’s Customer Service team on 03 5721 5055 or email us at Wangaratta@amcal.net.au (ensure you include a daytime contact phone number).
  2. A Customer Service staff member will evaluate your return request, record all the necessary product information and issue you with a Return Authorisation number (RA).  The Customer Service staff member will also provide you with address details of where to send your return.  You must obtain an RA number within 14 days of receiving the product so as to ensure that you are eligible for return.
  3. All products being returned must be securely packed in a box to ensure product protection, ideally using the same packaging that the product was sent in.  Wangaratta Pharmacy will not be held responsible for damaged products as a result of poor packaging.  The only exception is for a customer who originally received a damaged product.
  4. Send your item to the return address provided.  Please ensure that your RA number is clearly displayed on the return packaging.
  5. As soon as the return has been received, the product will be assessed for appropriate action.

 

Important

    • You must obtain an RA number within 14 days of receiving the product and the return must be received by Wangaratta Pharmacy within 14 days after the RA number has been issued.
    • Replacement product will only be shipped after the item has been received and assessed by Wangaratta Pharmacy.
    • Any item that is returned to Wangaratta Pharmacy without an RA number will be returned to the sender.
    • Wangaratta Pharmacy takes no responsibility for products lost in transit.
    • If you feel that your return falls outside of our policy, please contact us first on 03 57215055 to confirm if your return can be accepted.